Support Manager

Profile

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

Summary

The FC Support Manger performs daily, weekly and monthly inventory cycle counts, troubleshoots and reconciles all inventory discrepancies, and maintains all associated paperwork and ILS system information pertaining to inventory and damages for the fulfillment center. The FC Support Manager will utilize their strong communication skills to both relay internal damage findings, causes, and preventative measures with management and associates, and to work with vendors, stores, and the FC Manager concerning damage claims.

Duties and Responsibilities

Passcode & Key Holder

Preform daily, weekly, monthly required inventory cycle counts

Troubleshoots and reconciles all inventory discrepancies within the FC and works with stores directly to reconcile discrepancies as needed.

Informs FC Manager of any discrepancies in Inventory counts that cannot be reconciled

Manages inventory data in the ILS system to match actual floor conditions

Knows and understands all inventory statuses, inventory screens and count reports in ILS.

Knows and understands how to use ILS and The Boss (Aaron’s Network) to track inventory history.This includes, but is not limited to, ILS History viewer and The Boss’ Disposal, Stick, and ILS viewers.

Work the ILS Pick Sequence Verification report weekly.

Maintains files for: cycle count reports completed with resolutions of discrepancies, over / short store discrepancies with resolutions.

Maintains a cycle count schedule

Communicates with management and associates concerning internal damage findings, causes, and preventative measures.

Trained in and maintains a good knowledge of the FC operation as a whole

Knowledge of and maintain compliance with Aarons Safety Rules – Training is provided.

Assists in Shipping or Receiving Depts. as requested by FC Manager

Utilizes RMA application on the Aaron’s Network to process damage claims for stores and for the fulfillment center.

Apply vendor to store/FC credits/discounts.

Effectively communicates with vendors, stores, and General Manager concerning damage claims.

Maintains inventory accuracy in the damage area and properly labels all items with rtoid and disposition.

Maintains a damage discount flyer to expedite scratch and dent items to stores.

Maintains file for in-process damage claims and completed claims with proper paperwork in addition to a spreadsheet for 30-60 & 90 day vendor credit requests and monitors appropriately so that the warehouse does not incur any charges

Set up Woodhaven damage pickups

Required Education, Experience, and Certifications:

High School graduate or equivalent.

Associate degree or equivalent experience preferredin transportation, business or related area

Experience in the transportation industry with deep knowledge of operations and logistics.

Required Skills and Competencies:

Effective organizational, planning and prioritization skills.

Human relations skills (stress management, conflict resolution, empathy)

Retaining and repeating rote daily / weekly tasks

Critical thinking – applying safety, compliance, and policy to everyday situations

Ability to learn and apply knowledge to work environment

Learn and Use various computer applications (software)

Problem solving, adapting and responding to the unexpected

Effective verbal, written and interpersonal communication skills.

Leadership and supervisory skills (motivation, direction, accountability).

Must be flexible, willing to work any schedule, including weekends and holidays, in all types of weather.

Physical Requirements:

Hearing/Speaking: Effective communication with associates, supervisors/managers, and customers as required

Bending/Stooping:

Frequently (activity or condition exists from 1/3 to 2/3 of time)

Climbing:

Occasionally (activity or condition exists up to 1/3 of time)

Lifting:

Occasionally (activity or condition exists up to 1/3 of time)

Lifting Weight:

Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance

Pushing/Pulling:

Occasionally (activity or condition exists up to 1/3 of time)

Sitting:

Frequently (activity or condition exists from 1/3 to 2/3 of time)

Standing:

Frequently (activity or condition exists from 1/3 to 2/3 of time)

Walking:

Frequently (activity or condition exists from 1/3 to 2/3 of time)

Powered Industrial Truck Operation:

May be required (activity or condition exists up to 1/3 of time)

Working Conditions:

Office Environment – Exposure to climate-controlled environment and may encounter sounds/noises of moderate levels.

Retail/Warehouse Environment – Exposure to varying temperatures and may include working inside and outside in heat/cold. May encounter sounds/noises of varying levels.

The above statements are intended to describe the general nature and level of work performed by associates assigned to this classification. The statements are not intended to be an exhaustive list of all job duties performed by associates assigned to this classification.

Aaron’s Total Rewards

Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:

Sundays off

Employee assistance program

Employee purchase program with exclusive discounts

Physical and financial well-being programs

Tuition reimbursement

Employee Business Resource Groups

401(k) plan with contribution matching

Paid time off, including vacation days, sick days, and holidays

Life and disability insurance

Medical, dental and vision insurance

Paid paternal leave

Stock purchase plans

Pay on Demand

**Benefits vary based on full- and part-time employment status.

About Aaron’s

At Aaron’s we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.

Aaron’s is an Equal Opportunity Employer.

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Company info

Aaron's, Inc.
Website : http://www.aarons.com