Dispatcher 1 / Hybrid / Work from Home / West Kendall

Profile

Job Information

Humana

Dispatcher 1 / Hybrid / Work from Home / West Kendall

in

Miami

Florida

Description

Healthcare isn't just about health anymore. It's about caring for family, friends, finances, and personal life goals. It's about living life fully. At Conviva, a wholly-owned subsidiary of Humana, Inc., we want to help people everywhere, including our team members, lead their best lives. We support our team members to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our team members fresh perspective, new insights, and exciting opportunities to enhance their careers. At Conviva, we're seeking innovative people who want to make positive changes in their lives, the lives of our patients, and the healthcare industry as a whole.

Responsibilities

This is a Work from Home / Hybrid Role

Must be fully Bilingual in English and Spanish

Conviva is seeking a Dispatcher

who is interested in being part of a team that focuses on excellent service to others. Must have patience, excellent customer service and communication skills, Bilingual required.

The dispatcher schedules routes for drivers to pick up/drop off members to their doctors' appointments and back home safely. Must have the ability to work well under pressure in a fast-paced environment.

Home Base Center Address:

3233 Palm Ave. Hialeah

Job Functions

Coordinate's driver routes according to customer requests and in compliance with DOT regulations and company rules.

Communicates with patients to determine driver demand and driving schedules.

Notifies drivers of assignments and enters assignment data into a computer database.

Scheduling and dispatching drivers to appropriate locations according to predetermined schedules, customer requests or immediate needs.

Relaying information or messages to and from drivers and supervisors.

Preparing daily work such as schedules

Qualifications/Requirements

Must be fully Bilingual in English and Spanish.

Willing and able to go into the office to work, if and when needed.

Excellent communication skills to collaborate with others under any type of condition.

Experience in scheduling/routing.

20% travel is required to and from and office for meetings, events, trainings in local area.

Excellent clerical and organizational skills to keep track of schedules, routes and personnel

Knowledge of computers for scheduling and other dispatching duties

Ability to multitask with different, and sometimes conflicting, events happening at the same time

Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances

Ability to relay information in a fast-paced environment

Preferred Qualifications

Experience using REVEAL software

Minimum 3 years in transportation work, and dispatching.

Work

Schedule:

This position is full-time (Mon-Fri). Working hours vary and most likely will be over 8 a day. A guideline can be 9-6pm sometimes later. Nights and/or weekends are a possibility, depending on volume / special events some Saturday's a year may be needed.

Alert

Conviva, a subsidiary of Humana, values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website.

Interview Format

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Modern Hire interview. In this interview, you will receive a set of interview questions over your phone and you will provide recorded or text message responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.

Benefits

Being a part of the Conviva team gives you:

We offer tangible and intangible benefits such as medical, dental and vision benefits, 401k, tuition reimbursement, vacation, paid holidays, work-life balance, growth, a positive and fun culture and much more.

Additional Information

For this job, associates are required to be fully COVID vaccinated or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are a healthcare company committed to putting health and safety first for our members, patients, associates, and the communities we serve.

If progressed to offer, you will be required to:

Provide proof of full vaccination or commit to testing protocols

*OR  *

Provide proof of applicable exemption including any required supporting documentation

​​Medical, religious, state and remote-only work exemptions are available.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com