Systems Coach

Profile

TXWni8SaGv-292242-en_US
Solutions driven success.
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.
As the Systems Coach, you will partner with branch leaders and the IT team to develop and design individual and group training. On our team, you'll have the support to excel at work, and the resources to build a career you can be proud of.
Pay, benefits and more.
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.
What you'll do on a typical day:
Act as a product/systems champion across the enterprise; advocate for new functionality and system awareness in the branch and during training sessions
Partner with team leads to define resource requirements, coordinate assignments and resources, and provide quality reviews; design, prepare and maintain training and course materials utilizing new and innovative techniques
Share feedback on the system with appropriate resources, whether from the end-user's perspective or in partnership with IT
Coordinate new and changed processes within the department to ensure continuous competency and effectiveness; schedule and conduct training programs
Conduct needs assessments and gap analyses for developing training programs and determining delivery cadences
Develop, review and revise dynamic and interactive lesson plans, student outlines, media, practical applications and evaluation materials
Manage quality control and quality assurance reviews, including surveying target audience at multiple points to determine effectiveness
What you need to succeed at XPO:
At a minimum, you'll need:
Bachelor's degree or equivalent related work or military experience
1 year of experience using Freight Brokerage systems
Ability to travel 25% of the time
It'd be great if you also have:
Bachelor's degree in Transportation
Experience working in a Transportation Management System (TMS) format, from an end-user perspective
Systems training experience
Experience using XPO Connect and Freight Optimizer
Ability to interview technical experts, understand processes and convert technical documents into training materials that clearly and effectively communicate roles/responsibilities and their impact on expected business results
Be part of something big.
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPO's candidate privacy statement here.

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