Transportation Program Manager Americas

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ROGRAM DESCRIPTION
The Commute & Transportation Services team manages transportation planning and transportation demand management (TDM) programs for a large Puget Sound campus and corporate office facilities across North America. The team is dedicated to providing employees with a variety of innovative transportation options that reduce their reliance on driving alone.
JOB SUMMARY
The Transportation Program Manager (Americas) is responsible for managing the launch of new commute programs for corporate worksites across North America. This position also provides oversight for the day-to-day commute operations for a small but growing corporate campus in Arlington, VA. This position develops innovative technology and programs that promote the reduction of single occupancy vehicles and traffic congestion at client sites. This position provides leadership and oversight and establishes processes and best practices for all operational aspects of the program, including campus and commuter shuttles (in coordination with Shuttle program mangers), rideshare and active transportation programs (in coordination with TDM program managers), and parking (in coordination with Parking program managers).  
ESSENTIAL DUTIES AND RESPONSIBILITIES
Partner with the TDM Program Manager, the Sr. Transportation Program Manager and other internal team members to develop and execute tactical plans and processes that support the goals of the overall Commute & Transportation Services program.
Proactively develop relationships with area transportation organizations, TMAs, public agencies, site-level leaders and other internal stakeholders.
In coordination with the Americas Assistant PM, launch commute programs at new corporate worksites across North America, including launching applicable technology platforms (including Luum and other parking garage technologies), implement region-specific commuter benefits as determined by the client’s Benefits team, , and communicating all transportation programs and benefits to employees.
Act as a Subject Matter Expert (SME) and central liaison on matters related to the day-to-day operations of the program.
Leverage team members to facilitate data analysis and reporting across all program elements, including program success metrics, ridership data, route performance data, environmental impact, and financials in order to recommend changes to existing programs and implementation of new services
Ensure that department budget goals are met. Develop operating plans and cost estimates for personnel, and service needs.
Lead and facilitate communication of best practices, policies, procedures and initiatives to support field operations. Ensure shared knowledge to implement process improvements. Facilitate process improvement by engaging appropriate resources in issue identification and resolution.
Direct employee engagement and marketing efforts as relevant.
Coordinate with modal SMEs to conduct Operations and Maintenance tasks related to commute infrastructure, including bike cages and lockers (TDM Program Manager), EV charging stations (Parking Program Manager), and other amenities.
ADDITIONAL SUPERVISORY RESPONSIBILITIES
Provide formal supervision to direct report(s), each responsible for a component of the overall program.
Approve recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination.
Plan and monitor appropriate staffing levels and utilization of labor, including overtime.
Prepare and deliver performance appraisal for staff.
Mentor and coach team members to further develop competencies.
Lead by example and model behaviors that are consistent with CBRE’s RISE values.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE
BA/BS in urban planning, real estate, business, sustainability, or a related field. Advanced degree preferred.
5 years of experience working in planning, logistics, transportation demand management or related field where relevant skills can be demonstrated.
Demonstrated ability to manage a team, including remote positions, and provide leadership that inspires a team to excel in a highly demanding environment.
Advanced data collection and analysis experience.
Intellectual curiosity and a desire for continuous improvement.
Enthusiasm for / interest in sustainable transportation.
Desire to travel up to 20% of time.
CERTIFICATES AND/OR LICENSES
PMI Program Management certification (PgMP), AICP, or other relevant certifications
COMMUNICATION SKILLS
Experience building consensus across a diverse range of stakeholders and driving complex, cross-functional programs forward in a fast-paced, visible, and client-facing environment.
Able to comprehend, analyze, and interpret the most complex business documents.
Able to respond effectively to the most sensitive issues.
Write reports, manuals, speeches and articles using distinctive style.
Make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups.
Motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
Comfortable meeting and engaging with new people.
Warm and engaging demeanor. Able to assess circumstances, empathize and offer help.
FINANCIAL KNOWLEDGE
Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.
REASONING ABILITY
Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills. Draws upon the analysis of others and makes recommendations that have a direct impact on CBRE and the Client.
OTHER SKILLS AND/OR ABILITIES
Advanced skills with Microsoft Office Suite products such as Word, Excel, Outlook, etc.
Intermediate to advanced knowledge of Tableau or other data and reporting software
Excellent organization and time management skills.
Strong problem-solving skills. Highly adaptable and flexible.
ADDITIONAL SCOPE OF RESPONSIBILITY
Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department deadlines. Errors in judgment may cause short-term impact to co-workers, supervisor, and the Client. Must reflect the CBRE RISE values (Respect, Integrity, Service, Excellence) in all daily working practices.
SAFETY:
Support and propagate CBRE safety culture.
Complete at a satisfactory level all required and assigned HSE training;
Follow all activity policies and procedures, including all HSE related requirements at all times;
Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.
Report any condition which you feel could result in an accident or injury and / or stop work if required.
As a Manager:
While adhering to all HSE requirements established for CBRE employees, supervisors and managers are required to:
Provide sufficient distraction free time for employees to complete all required HSE training & support the HSE training program implicitly;
Investigate and resolve (if possible) all reported unsafe conditions / acts and communicate results back to the affected stakeholders;
Support stop work authority when it is exercised in good faith;
Communicate any / all potential workplace hazards and workplace procedures.
US Company Profile
About CBRE (NYSE: CBRE): At CBRE, you are empowered to take your career path into your own hands. Enjoy workplace flexibility in a global organization with tremendous scale. Work in an inclusive and collaborative environment with supportive teammates. Come experience the employee advantage at CBRE.
CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
As a Fortune 500 worldwide leader in real estate services, CBRE’s more than 90,000 professionals provide exceptional outcomes for clients in over approximately 480 offices worldwide.  When it comes to real estate, CBRE sees potential everywhere. We turn scale into strength, expense into performance, and property into prosperity. Visit cbre.us.

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